6 MONTHS AND STILL NOT RESOLVED

SINCE JANUARY 2015 WE HAVE BEEN TRYING TO CONVERT THE CONTRACT TO PRE-PAID. THE CONTRACT WAS INITIALLY A TELKOM MIX AND WHEN IT ENDED WE CANCELLED THE LANDLINE AND KEPT THE 8TA ON MONTH TO MONTH CONTRACT. I HAVE SENT THE CANCELLATION FORMS TO NUMEROUS PEOPLE AND SPOKE TO NUMEROUS PEOPLE SINCE JANUARY 2015 AND HAVE TO CALL EVERY ALTERNATE DAY TO FOLLOWUP AND MONTH AFTER MONTH WE ARE STILL BILLED. THE ACCOUNT IS NOW OWING R850.28 AND THERE IS NO CONVERSION DONE OR ANYTHING POSITIVE FROM TELKOM OR TELKOM MOBILE. PLS CAN SOMEONE ASSIST