1 reviews | Active since May 2016

21 Nov 2016, 13:25

6 Months and no fix?????

<p>Issue - ********** 2</p> <p>ID - ********** 200082</p> <p>This is my 3rd Hellopeter complaint in 6 months and I will now make one each day.</p> <p>On the 16th of May 2016 i initially logged a complaint with regard to slow LTE by slow i mean 0.8MBPS, on the 28th of September a technician visited my house for a test that’s 4 months later, pathetic. </p> <p>He then informed me that the service coming from the tower is very bad and that Telkom would either have to install a repeater on my roof or they should remove some pre-paid sim cards from the tower due to a traffic issue. Today its 6 months and 1 week after my initial complaint and I'm now on the phone waiting to speak with a team leader and I’ve been on hold for 38minutes. This is pathetic and utterly disrespectful. This is a Telkom network issue and i want my contracts cancelled immediately as promised.</p> <p>Otherwise im going to start reversing the debit orders for my LTE services.</p>

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Replies (1)
Telkom
Telkom's reply21 Nov 2016, 22:28
Official

Good evening.

Sorry for the inconvenience caused. Our consultants will urgently follow up on this matter and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team