6 hours on hold

Since February I have decided to go back to Telkom as my ISP. They charged me pro-rata a total of R 1003-00. I have however been on hold 4 - 5 times a day at 40 minutes per attempt since the first day of this month of February. The reason that I eventually had to hang up was not because of my patience wearing thin, it was because of my portable phone battery running to low.<br> <br> So finally I used my cellphone, - I am paying for this call - and surprisingly after 22 minutes they did answer. She then informed me that she can not help me, even though I have been a paying customer for my internet account for the past 52 months.<br> <br> Then they do inform me that I have no line with them and also no isp service when I tried to use their self service system which is a total mess. I really think they should go back to good old fashioned hard work. <br> <br> So please, heed my warning, If you do not have more patience than I do, please do not consider using Telkom for internet purposes.