6 days without wifi

On the 19th of March, our wifi went down. After doing all the obvious things like resetting the modem and checking the physical connections, a fault (ref 416CRK190316) was logged. On the 21st of March, we received an sms stating \Following message sent to ***249: Dear Customer, This is a progress update from Telkom SA. Fault 416CRK190316 for Service ID ***746. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom\".<br> <br> Since then, I've contacted Telkom via their Twitter and Facebook accounts, and each time I'm told they will follow up and provide feedback, yet they don't. It's been almost one whole week without wifi. People are starting to become beyond irritated.<br> <br> I just want Telkom to sort this out before the long weekend and then sitting another 4 - 5 days without wifi."