6 days without my cellphone number.

I’m so annoyed with Telkom, I bought a 10/10 gig data contract. I went to a Telkom Clearwater branch on Saturday to ask that they put the data contract on my Telkom prepaid sim as my phone only takes 1 SIM card. I was told that they will disable my Telkom prepaid sim for 24 hours and give me a temp number to use, after that when the SIM card is working it will have the 10/10 gig data. My SIM card was disabled whilst at the branch. On Wednesday I realised that my prepaid number is still deactivated I then called them and was told nothing was done on my contact number & I have to go to the branch for fingerprints before they can activate my prepaid sim and also add the 10gig contract into it. I was told I will have my number before end of Thursday. I still don’t have my number back and this is my business number, where get calls for work related staff, I have online orders that have been returned because they could not get hold of me on my cellphone. 6 days of inconvenience for something that I was told will only take 24 hours.