6 Days Without Fibre & No Resolution from Telkom

I am extremely disappointed with the poor service I’ve received from Telkom. My fibre has been down for six days and to date, there has been no resolution, no follow-up, and no accountability.

On Tuesday, an agent informed me that a ticket had been logged with Vumatel and that the issue should be resolved the following day. I was advised to call back only if the problem persisted. When I did, a second agent attempted to reconfigure my router and reset it — with no success. She then claimed to escalate the matter to Telkom’s backend technicians. I was given reference number ***3, yet I have not received a single update since.

Yesterday, I contacted Telkom again and was told that my services were deleted from the Vumatel side. The agent said she sent an urgent escalation via email and CC’d me. I still have no response.

This is unacceptable. I work from home and have been forced to spend money on mobile data every day to stay connected. Meanwhile, Telkom will have no delays when it comes to debiting my account at month-end — but resolving a service issue clearly isn’t a priority.