6 Days without connection and Neho refused to log a call or help

Most horrible customer service I have ever received from a call center agent. She was unwilling to help, did not listen to the nature of the situation and then threatened to terminate the call because I did not respond fast enough. In return she did not respond at all, after telling her that the fault is not on my router. Asking her if she is still on the line, she responded with I am not allowed to talk when you are speaking? So clearly we know who has the upper hand. Not the customer, no concern over THEIR tower that is faulty. Refused to log a call.