6 Days of no ADSL - still getting billed though

I logged a complaint with their call center on the 5th of April - as my ADSL just randomly went off, for no reason at all. When asked, I was told that it was a simple port error at the box close to my house and that they will have it sorted by the 7th COB. It is now the 11th and today I was told that someone has to come out to my house which is utter BS, because they could have done that last week already or over the weekend. <br> Long stories from the Calls Center and no service in regards to fixing the issue in 6 days - yet the bill still comes in full, for the full month of being \connected\".<br> This is now the 2nd time that we have been off for \"maintenance issues\" because of old and outdated lines and boxes.<br> Please fix this problem today - because we are losing business because of Telkom's incompetence."