6 days no response lines down

Phoned Telkom logged a fault on Sunday the 17th still no response. 5 DAYS !!!!!<br> This is unacceptable in the extreme.<br> This is are business lines so I am losing money as we do a lot of selling and e mailing customers.<br> If you phone 10210 you can wait up to 28 minutes before you get an answer. All they tell you is that the status is open. <br> How can Telkom expect to be competitive with service like this.<br> If there was an alternative I would change in a second.