6 DAYS BECAME 2 WEEKS AND STILL WAITING

WE HAVE A FAULTY LAND LINE AND WE REPORTED IT ON 3 JUNE 2015. THEY SAID IT WOULD TAKE 6 DAYS,WITCH IS UNDERSTANDABLE . I PHONED A WEEK LATER AND TOLD THEM THAT THE LANDLINE BELONGS TO A 89 YEAR OLD LADY. HER CHILDREN IS OUT OF COUNTRY AND CAN'T REACH HER. WHAT WOULD HAPPEN IF WE NEED TO PHONE THE AMBULANCE?