6 case numbers & no resolution
<p>I have no more words to explain my frustration with Telkoms accounts management. </p> <p>I signed an agreement with Telkom mobile at the beginning of February, and after numerous attempts to port my number (8 to be exact; on 6 different days) they couldn't for some reason. and the agreement was cancelled. So far 6 "case numbers" have been raised, my account has been debited and still the issue has not been resolved. I supposed we are just that "numbers" to Telkom!</p> <p>For a business who connects people, you can't even get hold of them by telephone, its a joke!</p> <p>The latest is I need to wait 72 hours for them to verify my banking details for my refund - why? - surely you refund the money into the same account you took it out of?? Is this the way you make money, by collecting the interest?</p> <p> </p> <p>Telkom - your service sucks! Live up to your slogan: TOMORROW STARTS TODAY!!</p>
Thank you for the ref number Keagan, I now have a total of 8 :)
Thank you for the ref number Keagan, I now have a total of 8 :)
Good day
Hope the message finds you well. This serves as correspondence from the Social media team ( follow up ticket AI***) . Your query has been attended as per case ***
In the light of the above , we would appreciate if you could assist with converting the initial complaint to a compliment with a rating of your choice . This importantly serves as indication that we have attended to your complaint /query .
Regards
Social Media Team
Good day
Hope the message finds you well. This serves as correspondence from the Social media team ( follow up ticket AI***) . Your query has been attended as per case ***
In the light of the above , we would appreciate if you could assist with converting the initial complaint to a compliment with a rating of your choice . This importantly serves as indication that we have attended to your complaint /query .
Regards
Social Media Team