PR
Pauline R

1 reviews | Active since Aug 2015

24 Aug 2015, 15:02

5th communication channel used-still no solution

o Period since Problem first reported to Telkom: 6 months<br> o Number of Contacts with various service departments and Communication channels of Telkom: 43<br> o Been informed twice that problem has been escalated to management. No solution yet<br> o Reposting post for 13th successive day (and 15 time in past 2 months): To date many promises of feedback, follow up with internet department, expediting my problem and reverting back to me - and still no joy<br> o First week of July: Hi Telkom and the unknown WA, TM and MJ - fourth posts on your FB page in the past 2 months ( this after 18 calls to your call centre, logging 7 faults online with that service

0
Replies (1)
Telkom
Telkom's reply24 Aug 2015, 15:21
Official
Hello Pauline Roux,

Thank you for bringing this matter to our attention.

Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.

Your Social Media reference number is SM134025.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
***