tB
tracey B

1 reviews | Active since Jan 2016

07 Apr 2016, 14:22

5th attempt case ***3

hello<br> <br> Telkom, why dont you call me directly?<br> why why why<br> <br> this is still not resolved, and again i have been handed over, but to a different company this time...MBDCS, for an amount of 2500.72, it was only 1500 before?<br> <br> For a product that mis sold to me over a year ago, i asked for proof of the taped conversation, still have't recieved it.<br> <br> Im on my third case number, whats the poiint of issuing them if you dont follow up?<br> <br> IM disgusted to be honest, your service is SO POOR.<br> <br> You are quick to send out SMS, invoices, handing people over, BUT you can't pick up a phone and you are a telephene company, you should be ashamed.<br> <br> So what now Telkom???

0
Replies (2)
Telkom
Telkom's reply07 Apr 2016, 14:28
Official
Hello tracey1968,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM205207

Regards
Luleka
Telkom Social Media Team

Best regards,

tB
tracey B's update10 May 2016, 07:24
Reviewer Update
morning AGAIN i have had NO response to this and been handed over again............ Please tell me what i must do to get someone to call me about this? Tracey