1 reviews | Active since Sept 2016
5months and the problem is not fixed!!!
<p>Reference numbers:</p> <p>Received from Hostmaster 15/04/2016: #920988</p> <p>Received from Jaselyn (Sunninghill Supervisor) 21/04/2016: ********** 01</p> <p>Received from Chris Govender (Sunninghill Supervisor) 03/06/2016: ********** 95</p> <p>Received from Donald (Sunninghill Consultant) 10/06/2016: 960766 (Tier2)</p> <p>Received from Jobrey (Tier 2 Technician) 05/09/2016: 992958</p> <p> </p> <p>How hard is it to get a mail forwarder working? And subsequently the autoresponder has also failed? I have mailed hostmaster, emailed your escalation center, forwarded detailed reports of the hours spent on the phone to Telkom to Thando ********** who said he would forward to his supervisor (never heard from him again). It has been esculated to Tier 2 at least 4 times that I know of, and Tier 3 at least 3 times that I know of. I have been told multiple times that it has been tested and is working which is why the ticket is closed, IT IS NOT WORKING. Today is the FIRST time in 5 months that I have heard from Tier 2 support (after multiple requests for them to contact me before closing the tickets), they said that they had tested it and it was working. He tested it with me while I was on the phone, he never received the forwarded email. </p> <p> </p> <p>I am tired of excuses which I keep proving wrong. I am tired of Telkom NEVER taking responsibility for their F-ups, and I am tired of being patient. The best part? There is NO MEANS OF CONTACTING TIER 2 OR TIER 3 - even for your call center agents! So if an email is overlooked or ignored, it is accepted that the call was never logged? How is that in ANY WAY good business practise???</p> <p> </p> <p>I would however like to thank Siya (Sunninghillo branch) for assisting me - he calls me regularly and we speak often, usually his feedback to me is "Waiting for feedback", because he also cannot call Tier 2/3 to follow up. </p> <p>Also, a mention of Portia Mohale who assisted me beautifully for 24 hours after the first time I spoke with her on the 10th of May, but who also has not returned a message, call or email for her to call me since then. </p> <p> </p> <p>Please can we come to a resolution now???</p> <p> </p> <p> </p>