56 days and counting

<p>The only star that this deserves is a write up int he Star newspaper. I been 56 days and counting without service. Even after posting my review 48 days and counting on 12 December nothing has happened. I got a reply from Telkom saying the matter has been escalated and giving me a refernce number, then a sms confirming that rectification date is set for 15 December, well Telkom I'm not sure which year that was meant to be but it is stillnot sorted out. I still have no service. I called again on 19 December only to be told that the person it was escalated to is not answering her land line or cellphone, seems that she is also experiencing "no service". I was put through to a manager who assured me it was escalated and I would receive feedback on the 19th, again he didnt specify the month because it did not happen, no feedback was give on the 19th. Looks like not even social media can help Telkom resolve its complaints. So ...what do I have to do to get this resolved ? Is this what you would call an acceptable level of service ? Who will compensate me for all the additional airtime I have had to load on my cellphone, who will compensate for the time and productivity lost as well as the cost of all the phonecalls I have had to make. Please telkom... all I want for Christmas is my landline and internet to WORK!</p>