54 days without Internet

It has been around 54 days that I have been without Internet. My provider is Telkom and they have done absolutely nothing to fix the line that is at fault. I have called them and every time I get the response that the issue is going to be escalated. There hasn't even a single technician by my house to even have a look at the problem. Nothing for 54 days. I have even tried reporting through Twitter and even that hasn't worked. Just keep getting the same responses from Telkom's Twitter team the whole time.<br> <br> I am fed up with Telkom. 54 days without Internet! I have no more patience for Telkom. The impact this has had on my work is huge. I can't do any work without the Internet. I have honestly run out of options on getting them to fix my line.<br> <br> I am really hoping this complaint will get them to fix my line. And I know for a fact that it is just my house because my neighbours have Internet and I don't have. Simply appalling customer service from Telkom.