52 Days and still in for repairs Iphone6

I've Booked my Iphone 6 in for repairs at Telkom Gateway Branch on 15 March 2015, After they attached proof of delivery as proof of purchase as it under contract with Telkom. on The 7th of April (After 24 Days) I Received an sms from Thabo requesting proof of delivery again, I emailed it to him but didn't get any reply from him. On the 28th of April anther 21 Days after last sms from Thabo, I Again received an sms from him asking me to remove the FMIP from my phone, as a normal consumer I have no clue what this is and asked him to explain, after his explanation I removed the find my iphone from icloud account and asked him when will I receive my device, he hasn't rep**** till date, received another sms on the 4th of May saying my device has been allocated to a repair centre for repairs.<br> <br> This is totally unacceptable as I have booked it in for repairs on the 15th of March already and only 52 Days later it has been allocated to a repair centre.