1 reviews | Active since Sept 2015
Over two months ago I requested that my banking debit order be changed from Capitec to Fnb. End October Telkom made the error of taking it off Capitec so I reversed debit order on instructions from Telkom in Clearwater and immediately went and paid it at Absa directly into Telkom account. Well end November I see no debit order taken off my Fnb. I immediately called Customer Care they told me that my banking were only changed in November so they would be taking off November and December on 31 December I said thats fine. Today I receive a email and sms saying that if I dont pay within 48 hours they will suspend my account. So once again I called Customer Care she said I must go immediately to the bank and pay it. I said I wont they keep messing up and I was told they will take it off end December. I went into the store at Clearwater and told them. I have made numerous trips to Telkom stores and many calls to their customer care but nothing works. I might add that I recently renewed my contract I have been with Telkom for many years and have an excellent record. Not sure now as they keep messing up and I am the one to be made to look like a bad payer. Dont know what to do
Best regards,
Best regards,
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