50kbps on a 4mb line for 4-5mthns and i must pay!

I have this issue that I have been having for the last 4-5 months. I am suppose to be having a 4mb line for the last year and all was fine until the net started being so bad that i had to literally still pay for data and use more money to make sure i can use the internet to work. They have reset ports, offered to send technicians, told me to reset router, did hard router resets, Phoned with various \FIXES"and all that did was waste my time especially because i had to wait 30min-1h for them to answer and still not help me.<br> <br> They told me that its the area and the technician has to come and fix it but so i have to pay? no I don't agree. I have did testing with other ISP's and checked the accounts"