500GB of lies

Dear Trlkom,

I am extremely upset. I migrated to telkom because I was sick and tired of terrible service from mtn and vodacom.

Since I started using the 500GB at first all was well I would use it consistently everyday in the early hours of the morning, then all of a sudden one day it didn't switch to the night data and used up all of my anytime data.

I called the call center where I was told nonsense that I was supposed to switch my phone on and off and im on the wrong price plan. Nobody ever told me I needed to do that before and I was never re-imbersed for that

As angry as I was I took these instructions and did the price plan change. I switched my phone on and off each night. Since then I experienced the issue about 3 times again.

Like this morning from approximately 2am I could no longer use the 500GB it took what little anytime data I had and finished it. I have the sms to prove this.

I need to be re-imbersed and you need to fix the issue at hand. I hate complaining, but this is impacting me greatly, these data losses are unacceptable. The answers given by your call center agents are unacceptable. I won't take it anymore. I demand to be called back I need a proper explanation about this. If you don't want us to use the 500GB then don't put it as an offering. Name: Zwikazi Noqamza Cell number : ********** 704