5 YEARS WITH TELKOM AND WE ARE STILL BEING ****MED!

5 Years with a company that NEVER gets it right!!

Quite simply the worst service provider in the world.

Let me explain some of the interesting experiences we are currently dealing with as of 10/03/2020 - bearing in mind we have been having these issues for the last 5 years with no clear solutions, no help from management and no concern from the technical or Sales dept.

Two weeks back, on the 29/02/2020 we phoned telkom (4 TIMES) in one day to finally get through to someone who could do more than just give us a reference number for the damn call. We specifically asked and then confirmed 3 times to the consultant that we need a technician to come and check why 20mb VDSL uncapped line is producing a staggering 1.6mb download and 0.08kb/s upload speed for pretty much the entire year.. on and off.

We were then politley told.. and not for the first time, that we are actually on a 10mb ADSL line and will now (While on the phone) be switched back over to a 20mb VDSL. - with this magical "switch" we then started recieving the correct speeds.. for approximately 1hour.. and then we went back to almost no internet. This has been the case since we switched to VDSL 20mb uncapped. We have been "accidentally switched back to a 10mb ADSL more times than I can reference. - To make a clear and understandable statement: My family and I consider this theft and we are seeking legal advise as to how to sue.

We were also told on the phone that we should regularly phone to make sure our line does not switch back to a 10mb.. and that this is a maintenance policy that the customer should be aware of. ..5 years with telkom and I haven't heard anything as illeagle as that. The customer is responsible for phoning to make sure they are still on the current package that they are PAYING for?? I have the reference number for this call and will be requesting the recording from Telkom for the legal team.

I pay R1080 p/m for 20mb VDSL uncapped.

Have not once recieved a full month of that internet in it's entirty. Meaning.. we have always switched back to a 10mb ADSL. Yet we pay that amount for a service that has not been rendered. NOT ONCE!!

Today 10/03/2020 Telkom technicians arrived to "fix" our issue. NO phone call was made before hand to confirm they could come.. NO massage was left as to what they actually found or fixed?? How can you call that a service?? We now have to phone again and it's ruining our lives to be honest.

Telkom, from the bottom of my heart.. You have failed us. From day one. You are the most useless company we have ever bought into. You are a money making **** and you cannot rightfully call yourselves "Service" providers.

I do not expect a reply or any help if in 5 years you could not fix our issues.. you have made your point. You cannot help. Infact, you are the only problem and the solution is quite simply for another major service provider with the correct infrastructure and proper staff training to take over.

Again, thank you for making our lives as hard as you possibly could.

Biggest clowns in the circus right now. The saddest thing is - we are used to it.