5 year non service Delivery

<p>Firstly, let me start my saying, I am a positive person and I dont usually believe in posting things in the media, as I believe it creates unnecesary negativity, however in this case, I hope it gets the attention it deserves.</p> <p>In 2011, I moved into a premises and have been living here since then with my family, for the sake of keeping my business name out of this write up, I am involved in the Telecommunications arena for over 15 years, over the last 5 years I have heard every excuse thrown at me, one of which is the distance where we reside to the closest exchnage is around 4.3 km's, which affect the attenuation on the line, which is 100% true, by the way, long story short, over the last 5 years, I have raised complaints, not just in my road but for the entire area where we live and nothing to date has been done, to rectify the issues we have been having, faults get logged and closed the same day without any attention what so ever, up until a few months ago where fibre was pulled into our complex, termintaed at the telkom node and thats as far as it went, again ........no service delivery, quite honestly, I can give you 20 pages of occurences in our area, that have not been resolved or attended to, which I find quite sad knowing the competition you have with other major providers out there now, its no wonder Telkom are retrenching staff all over and giving the work to contractors.</p> <p>Fault 388CNK290616, is one of the faults logged that has still not been attended to for the last 10 days, I have been without service for that long and it has been costing me R200 per day for 3G data, to provide an additional very costly service, I have been paying Telkom on this address for 5 years of broken service, 4 years on a 4 meg line, which i am only able to connect at 1.7 meg, if you dont want my business and cannot fix my problem, then say so and I will gladly cancel this account, I will also arrange to cancel my business account with you and look at alternative providers for a more reliable solution, I can if you want do the same for all my clients connected to your network as well, should you not want my business support</p>