5 Weeks without any sort of feedback or solution?!

On the 4th of November 2017, i have contacted Telkoms Customer services as the internet went down during the night. The gentlemen logged a call and advised that i would be contacted. On the 10th of November, we have been contacted by the technician as he was on our property and he wanted access to the router and lines. Upon arrival at the property, we were contacted yet again. This time with feedback stating that the cables were ******. They have advised that they will be replacing same and we will be assisted soon. The following weekend (18 November) we drove past the telkom box and discovered that they were installing new cables. That afternoon i have received a call from a gentleman at the call center asking if we are up and running. I have then advised him that the internet is still down. His reply was that he will log another call and that a technician will see us soon. Ever since this day it has been an uphill battle. We have contacted the call centre numerous times and every time the call is either escalated or they log a new one. three weeks ago, phoning yet again to follow up, we have been advised to try a new router as maybe the error is with the router. We have proceeded to buy a new router and contacted to call centre to configure this router. However, the interface states that there is a cable error even though we used new ethernet cables. The lady at the call centre attempted to access the router manually and could not access either router. A new call was logged. A wee ago we called again, the lady advised that the line is faulty. She phones back a few hours later and advised that she has logged a call for a technician as they cannot find the error. Last week Tuesday 5 December we have received and sms stating that Jabulile will contact us as he is th technician on the case. Today is the 11th with no call from anybody. Can we please get this sorted or do we need to move the service provider and lines in order to enjoy the pleasures of uncapped wifi again?!

REF: **********

Please contact myself (the number used to log all of the calls) or Mr. Erxleben directly soonest.