5 weeks of waiting

I app**** for a DSL fix line in a Telkom Store on 22 March. The infrastructure is already there as there use to be a similar line in the house. More that 5 weeks later and we do not even have an expected date for the installation. The students in the house threatens to move out. I spend so much on phone calls, waiting in lines and on buying data. Is there anybody out there? They seem to realise now that the "ticket got stuck in the system". If they realise the fault, can the process not be prioritised? Telkom has an excellent system to sell their products, it would be wonderful if they spend the same money and effort in their technical and after sales departments