5 Weeks of Struggling

Where to start? For approximately 5 weeks my 4Mb line has been running at 1Mb. I have been logging calls for 3 weeks and the problem has been escalated twice! I have received 2 phone calls from Telkom and they keep telling me they need to refer it to the correct department. The last phone call I was told a technician will be testing my line on Monday 06.05.2015 and being 09.05.2015 today and my wife being home all day, we have had no call, no report and imagine this, no technician! What really suprises me, is that for an uncapped unshaped line I started getting notices that I am a power user and my connection will be managed. Then I informed Telkom that the user they keep giving me is not my user to connect to the ADSL. Then it seemed they swapped my acount with another user, but still only 1Mb line!!!!! When in heavens name will this stop? I refuse to pay for the ADSL and believ they have exceeded my expectations for slack and pathetic service.