5 Weeks, no responce, no service

My Telkom phone and internet lines has been down for 5 weeks now. I've reported it but nothing is working, they are not even trying. If I phone them they say the same every time: \The technicians is working on the problem and the whole area is down\", but that is a lie, because my neighbours' lines are working. Every time it takes 30Min to talk to somebody that tell the same lies on a number that would have been free if the Phone line were working. This is costing me an extra R2 000 a month to have internet from other providers on pay-as-you-go and they are Deducting R1000 a month from my account that is not working. I will not recommend Telkom to anyone. "