5 weeks no landline !!!!!!

5 weeks now without a land line but I am paying, if one don't pay Telkom is quick to cut you off. I bought a new phone , I was **** to several time by there call centre and every time I want to lock a fault electronically the voice prompt replies number does not exist NOBODY AT TELKOM HAVE THE GUTS TO CONTACT ME AND RESOLVE THE PROBLEM I WANT A REFUND AND MY LINE SORTED, GIVE ME A SOLUTION MUST I GO TO THE NEWSPAPERS BECAUSE TELKOM DOES NOT EVEN RESPOND ON HELLO PETER OR DO TELKOM HAVE HELLO PETER ALSO IN THERE POCKET ALL MY NEIGHBOURS LAND LINES ARE WORKING, I have been victimized by Telkom because I wrote a report regarding this issue 3 weeks ago TELKOM IS PATHETIC really As from the telkom technician Hendrik from the Benoni branch in Liverpool roads will contact me before 17:00 ???