5 Weeks later and still without WiFi

I have had an ADSL line with Telkom for 2 years . End of 2018 I upgraded to fibre with Telkom still being the service provider. This got installed no problem. Everything seemed fine until 3 May when the service suddenly stopped. My account is almost always paid one month in advance...so no problems with arrears. Upon investigating and reporting the problem I was informed by Telkom that my fibre service has in fact not even been activated and that I was still using the ADSL. Telkom was however charging me for fibre according to the Telkom office at Carnival City. I have spoken to Telkom daily being sent from pillar to post for 6 weeks now and not one single person or department have been able to correct the situation. After close on 50 phone calls , promises and commitments from , waiting for technical and other staff to contact me I am still without internet causing great frustration as I use the service to conduct business. I was advised today by another consultant to go online and cancel the ADSL line...… how pathetic !! and start to apply to have the service re-instated all over again. This is the worst customer service received from Telkom.