5 Weeks and still waiting!

Having had logged the initial fault using the self help services available online on the 19 April, to phoning the call centre on the 22nd April, to escalating the fault report on the 6th May, to being in contact with the dreaded Telkom call centre almost daily, the fault still has not been corrected! Surely a customer who is 84 years old, has had a Telkom line for over 30 years and has never defaulted on payment should get better service than this! As I write this, I have been on line to the Telkom call centre waiting to be attended to for the last hour!<br>