5 to 7 days of Fibre relocation by Telkom is a lie

TELKOM KEEP SAYING THEY RELOCATE FIBRE TO A NEW ADDRESS WITHIN 5 TO 7 WORKING DAYS, THIS IS A LIE AM ON MY 14th DAY NKW I HAVEN'T BEEN SORTED AND CALL CENTER IS NOT EVEN HELPING BUT COME MONTH END I WILL BE DEBITED FULLY. AM SO DISAPPOINTED WITH TELKOM