LZ
Langelihle Z

1 reviews | Active since Nov 2015

13 Nov 2015, 10:11

5 to 6 years and still no service

In 2010 I took a contract at the store with telkom mobile and was paying on a monthly basis with no issues, towards the end of the year I realized telkom was debiting me twice and so I called in and complained. They asked me to send them a copy of my ID, proof of address and bank statement including Affidavit that states I am not aware of the second contract they put under my name. And so I did so in 2010.<br> <br> 2011 I followed up they still did not want to sort the matter or stop debiting my account, I was forced to close my account with Standard bank to avoid these charges. Later they cancelled my account too. I kept following up on this issue time and time again, speaking to managers who did not assist me.<br> <br> I then had a bad listing on transunion and listed as a slow payer. This affected me when I looked for a Job, when I tried to take credit meanwhile they refused to assist in anyway. I have case numbers and begging them time and time again. They then did the most ********** thing ever, they decided to credit the ***** account and close it without telling me or talking about giving me back the money they took from me. This year I called in and told them that I wanted the...

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Replies (1)
Telkom
Telkom's reply13 Nov 2015, 10:31
Official
Hello Lihle147,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM167343
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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