5 Terrible poor Customer Services
<p>On the 13/06/2017 before visiting Telkom store at fourways mall i gave them a call to check all that they will need when i port my number from vodacom to Telkom. as per their advise i went in with my proof of residence and copy of my ID i was then asked "where is the sim card with the number that needs to be changed into vodacom?" that got me very angry as they did not advise when i phoned them that i should also bring it</p> <p>Asked them to make copies of my documents so i can call them the following day and provide them with the OTP so they can process the porting. on the 14/06/2017 i tried calling fourways Telkom store nearly the whole day the phone kept on ringing or on a busy state. i had to humble my self and go back to the store found a lady who wasnt willing to assist even after explaining that the store already has my documents.</p> <p>She provided me with a form to fill in so she can port my number and i was given 72 Hours as the turn around time. 24/06/2017 found out my number has been ported into someone else. Sibongile Malinga (supervisor promised to escalate my query and provide me with feedback on the 19/06/2017) i never got any feedback from her.</p> <p>19/06/2017 Sawana from fourways mall gave me a call in the morning saying they have recieved my complaint from their head office she will escalate to the porting department for further assistance she said she doesnt have any turn around time to provide me with i should just wait.</p> <p>I really need my number back urgently on the very same day later that day spoke to Musa Sikhakhane a supervisor who said his going to do follow up and provide me with feedback and havent heard from him until now.</p> <p>21/06/2017 made a call asked to speak to Sibongile malinga supervisor again who told an agent to let me know she will call me before 15:00 and did not. at 14:00 i phoned in back again found a supervisor who really seems not to know his job by the name of Kabelo Mutumba if im not mistaken with the surname who hung up on me when the call had 1 hour duration kept on keeeping me on hold for too long came back to say he has escalated my query to the porting department manager my last quation to him was where do i send an email to lauch a complaint he kept me on hold until the call wrapped</p> <p>please assist i need my contact number back urgently i have been patient enough</p> <p> </p>