5 reference numbers later and still the fault has not been corrected.

<p>I have reported a fault on my ADSL line 5 times since the 17th June 2017 and received 5 different reference numbers for the same problem. Each time I am contacted by a technician who asks me to describe the fault. An hour or so later I receive an SMS stating that the fault has been restored, even though nothing has changed the fault is still there. I have tried to ask the call centre people to request an update from your technicians to no avail. How can I get a senior technician or a member of Telkom to communicate with the technicians and find out why the fault is still occurring even though they have stated 5 times that they have fixed the problem?</p>