5 months wait for line installation

Put in a request at the Telkom shop Centurion Mall in March to have a landline installed at our new house, recieved SMS of date and time contractor would come do install - no show. Went back and put in another request, contractor arrives and says they need to escalate to a supervisor, havent heard from anyone since.<br> <br> - 3 calls to the call centre<br> - 2 more visits to Centurion Mall<br> - Twice filled in escalation form on website<br> <br> Please can someone at Telkom tell me what is going on, seems like you dont need out business...wish there was an alternative.