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Michael B
1 reviews | Active since Sept 2017
21 Sept 2017, 08:23
5 months to cancel a service (and still counting)!
Completely frustrating dealing with Telkom Mobile. My LTE service is far below what was promised, so five months ago I logged a cancellation request - still not resolved and dealing with the retentions department is a nightmare. The way that the customer communications channel is set up is an incredibly frustrating process.
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Michael B's updateReviewer Update
20 Oct 2017, 10:39So - the Telkom Social Media team responds pretty promptly, opens a case, and yet almost a month later no response (never mind resolution) from them or Telkom Mobile? Telkom is pathetic!
MB
Michael B's update20 Oct 2017, 10:39
Reviewer Update
So - the Telkom Social Media team responds pretty promptly, opens a case, and yet almost a month later no response (never mind resolution) from them or Telkom Mobile? Telkom is pathetic!