5 months and still waiting for a response
<p>In May 2016 I cancelled the ADLS service on my line by sending in a cancellation form (I took out a telkom mobile contract as a replacement for the ADLS data).</p> <p>Its now October and I still haven't been contacted despite an original email response stating I'd be contacted within 21 business days and many, many further phone calls that I made in which I was informed that I'd be contacted soon. Each month Telkom deducts R700 plus from my account and it seems there is nothing I can do about it. </p>
So the cancellation finally went through but didn't include the cancellation of the Anytime Extra Product (as specifically stated in the cancellation form and confirmed with the Telkom agent) And there was no credit made for all the money I paid Telkom since the date I sent the cancellation in May.
The service level just gets worse and worse.
Small claims court, here we come.....
So the cancellation finally went through but didn't include the cancellation of the Anytime Extra Product (as specifically stated in the cancellation form and confirmed with the Telkom agent) And there was no credit made for all the money I paid Telkom since the date I sent the cancellation in May.
The service level just gets worse and worse.
Small claims court, here we come.....