1 reviews | Active since Mar 2012
5 months and still no resolve
On 15:01 Wed 20 May a complaint was filed to Telkom for **********ly billing my account, it was elevated to the highest levels (apparently higher levels of incompancy). It is now still not resolved and my service has just been suspended. There is no way to contact Telkom, no email address that works, social media has them replying with empty promises just to fave face, phoning the helpline just has me on hold and has me put through to the next *********** person with no resolve or even a phone being hanged up, at the Telkom Shop they cant do anything so they have phones at the shop and then ask me to phone the help line from there..... Believe it! Being with Telkom was a headache from the very start. Besides the customer service and incompetence, the connections and internet services have been faulty and slow. <br> Today I will be closing my personal account as well as my business account with Telkom with absolute joy in my heart. I will also report the ********** activity to the authorities. Stay away from Telkom no matter how cheap the deal and save yourself endless hassles.
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM112262
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM112262
Regards
Luleka
Telkom Social Media Team
