5 months and still no feedback on this issue

<p>I phoned telkom in Jan 2017 because I wanted internet at home. I struggled to get them to my house for 2 months, then when they aventually came they send me a bill for almost R3000 after the first month...I went on Hellopieter and complained--nothing came from that--I phoned in to ask them to move my line as I was moving to another house...another month went past and I had to call and Hellopieter about that and the R3000 mistake on their side--noting came from that--then email after email and phone call after phone call--still nothing--then they cut my internet for not paying, yet I am the one trying to get the bill sorted out...so I phoned again where I was told that I am at the wrong section--got transferred to sales--then got told again I am at the wrong section--got transferred again--and again--and again--after 57 minutes I came to the correct person who said they will listern to the recordings because on their side it is saying that I took a 2 year contract(yet I have not received the modem as it say on the internet if you take a contract)and get back to me the next day this is a week ago and still nothing...all I wanted to do is get the correct bill so I can pay--3 months of 10meg line not on contract as I undewrstood it to be R500 a month--thats it--how can this be so hard to fix...how do you even manage to breath because that is simple too?!?!?!?!?!?!?!?!?!</p>