WT
Warren T

1 reviews | Active since Aug 2018

15 Aug 2018, 17:34

5 Months and still going to try cancel my fixed line and ADSL with Telkom!!!!

I have tried to cancel my fixed line and ADSL since April 2018. Called into the call centre in April, was advised to email ********** and I will then get an email back with steps for the process to follow. I followed the process and filled in the form for cancellation and a copy of my ID and email through. I got an acknowledgement email back stating it will be processed. Month of May, I still get an invoice from Telkom, so, I phone the call centre again, they say, oh no, you have to cancel online now. Go online, cancel the services again. Month of June, still get an invoice, call the call centre again, they tell me to please make payment as this "could be" holding up the cancellation process. I go and make payment online for services that I don't wont anymore. Month of July, I still get an invoice, and yip, once again, I call the call centre. I get told the cancellation order is pending, it gets escalated so the cancellation order gets processed. Month of August, guess what I get, another invoice and then instead of calling the call centre, I CONTEMPLATED SUICIDE AS IT WAS AN EASIER WAY OUT THAN GETTING UNWANTED SERVICES FROM TELKOM CANCELLED!!!!!!!!

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