ME
Michael E
1 reviews | Active since Apr 2015
18 Apr 2015, 13:07
5 months and nothing
On black Friday (November 2014) I order the Telkom smart home premium bundle (10 meg line, 50 gig data, dstv, xbox 1). In December I got a phone call to go through all contract and was told 7 days and things will be delivered. In January things were finally delivered except they were all wrong and I was given the advanced bundle. Since then I've spoken to 5 call center agents, 3 in store agents, 6 online agents and 1 manager. Nobody has been able to correct the error. Its been shocking to say the least. Can someone please give me the deal I ordered!!
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Telkom's replyOfficial
18 Apr 2015, 15:49Hello mike.esteves,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104837.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104837.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply18 Apr 2015, 15:49
Official
Hello mike.esteves,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104837.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104837.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,