1 reviews | Active since Jan 2013
5 MONTHS AND COUNTING OF FRUSTRATING SERVICE
I would like to cancel my contract with Telkom Mobile for both numbers on the contract.<br> <br> The reason is because I have very poor reception at my house for both data and voice calls this means I have to spend more money increasing my spend limit every month to roam on other networks. R2000 per month for an R800 contract.<br> <br> The reception with the other network (MTN) is also not good but I believe if I have a contract with another company directly they will fit a booster at my house to improve the voice & data reception.<br> My wife & I are constantly dropping calls and have very poor reception.<br> I have called Telkom Mobile many times, I've been into a Telkom shop a few times, I had a technician at my house 3 weeks ago who confirmed the reception was bad -13 decibels and he said he would lodge a technical report....<br> <br> Please cancel my contract and let me know what the procedure will be. <br> Because this is not my fault, I don't feel I should pay for the remainder of the contract, about 8 months left.<br> I will give our 2 phones back so we don't have to pay for them.<br> <br> I just want better service without all the time & money spent trying to get service not to mention the frustration!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM89077.
We apologise for any inconvenience caused.
Regards,
Moenieb Johaadien.
Telkom Social Media Team.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM89077.
We apologise for any inconvenience caused.
Regards,
Moenieb Johaadien.
Telkom Social Media Team.
