5 month wait for technician to test my internet

<p>On 31 May, case number ********** 1 for technician to test my slow HUAWEI LTE internet from Telkom Mobile. He closes it on 1 Jun, stating he couldn't reach me; turns out he had my number wrong. Opened new case ********** 1 on 8 June. He closes it on 29 July - stating he phone me, I was unavailable. I have no missed call from unknown numbers or a telkom number. Re-opened case again on 8 Aug after speaking at lenght to case manager who promised to escalate it. It's now been a month.. call center cannot tell me when the case will be attended to. Meanwhile, I've tried the twitter route; they keep promising feedback, which I never get. TERRIBLE service! And all I want is for someone to check why our internet is slow. How can your technicians say that a case is resolved if they never spoke to the client? That's what they keep doing to me!</p>