1 reviews | Active since May 2016
5 minutes to open a contract - eternity to cancel it.
<p>I sent my cancellation notice more than two weeks ago. Phoned in to cancel and even stood in a queue at a branch to complete the third form just to ensure that my contract ends when the 24 months are over (not an early termination).<br /><br />I've clearly stated that I want the simcards to remain active and provided all the documentation. This was on the 12th. Today's date... the 26th.<br /><br />Each time a different story. You guys don't know me, don't even try and rip me off. I know what you do and I wont allow it.<br /><br />When my contract ends, it's over, no more. I will still be a prepaid customer, but sadly, after yet another f-up by "support" I doubt I'll ever take out another contract with you.</p>
Keagan,
In response to your reply:
"HI ray-cornelissen
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction Ref: AI28***XX
Regards
keagan
Telkom Social Media Team"
Yet another reference number does not resolve my issue. I have contacted multiple persons, yet this is still in progress and under investigation weeks later.
I want this resolved. I'm not paying another cent after my final invoice is sent. I know this is the **** every single mobile network operator out there pulls and I promise you I wont have any of it.
Keagan,
In response to your reply:
"HI ray-cornelissen
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction Ref: AI28***XX
Regards
keagan
Telkom Social Media Team"
Yet another reference number does not resolve my issue. I have contacted multiple persons, yet this is still in progress and under investigation weeks later.
I want this resolved. I'm not paying another cent after my final invoice is sent. I know this is the **** every single mobile network operator out there pulls and I promise you I wont have any of it.
I received a call from a very professional young lady. However, no follow up mail to confirm that the issue is resolved, thus I will assume that it isn't.
I received a call from a very professional young lady. However, no follow up mail to confirm that the issue is resolved, thus I will assume that it isn't.