LZ
Londiwe Z

1 reviews | Active since May 2015

14 May 2015, 12:19

5 GIGS depleted in two weeks

I received an sms today from Telkom Mobile stating i have 500mb of data remaining. This is very odd to me as it is not even halfway through the month and there is no way I have gone through 4 and a half gigs of data already. my contracy gives me 5gigs monthly.<br> <br> When I called the call centre the first time around, the call centre agent dropped my call after i had waited for a while. They have my details but did not bother to call back. Rude and unprofessional. I called back the second time around to request that they let me know what sites I am spending this data on and they were unable to assist me with this.<br> <br> I'm extremely annoyed. I spend quite a bit of my hard earned money at Telkom per month and they are unwilling to assist with a simple request. All other networks are able show this information. How else am I to know where and how i am spending my data? I feel cheated.

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Replies (1)
Telkom
Telkom's reply18 May 2015, 19:41
Official
Hello LondiZondi,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111553.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team