5 escaltions and still not fixed

Originally logged call ref ********** 8 on 27 Feb, then escalated on 15/03 ref ********** . Since then I have made 5 follow up calls/escalations and still nothing has been done. The very same time, I escalated ********** which was resolved and ********** is the very next house (attached neighbours) this is ridiculous the service from Telkom.