5 days no telephonic service

Is this a repeat of October 2015, when I had no phone service from 4 to 27 October yet had to pay for the entire month? It's been more than 24 hours since I paid my account but still I have no telephonic services ! How do I continue to add to the economy of SA...and that of my family ? Why should I pay my bills when it doesn't make a difference? I need to use the mobile phone I pay for, unblock the line ASAP !