5 days no follow up!!!

Last week Wednesday my phone line went dead after severe lightening in the area. I contacted telkom to log a fault but since yesterday I've been given the run around and no one calls me back. I've phoned 5 times already and I get the call centre telling me a technician has been assigned and they have spoken to him to call me but I haven't received any feedback not by sms or call. My phone line is dead as a result my Internet is not working and both are used for business purposes so I am struggling to get my work done due to telkoms pathetic response time.