5 Days, No Answer or Technician from Telkom

I logged a call with Telkom, I had a lightning strike, and router was hit, replaced router, My Line does not sync with the exchange, Phoned telkom, tried port reset, did not work, The lady said she will escalate to Technical support, since then nothing has happened, sound like our Neigbourhood Exchange is damaged,Cause no one around me has any lines or ADSL. Phoning Telkom, no Answer for over 45min!!! When can we expect a tech to arrive to see the damage? obviously after this he would not be able to do anything casue it will be a idiot, then the call will go back to technical untill someone can Figure out what exaclty is Wrong! Please can this be attended to