5 days, no activation!!!

I upgraded my cellphone contract with Telkom after Sell Direct convinced me that it would be more convenient for me to have them deliver my new phone at work. I received the new phone last Thursday 24 August 2018, but my service has still not been activated.

I essentially have had no service for 5 days now. When I called Telkom at 180 they said that Sell Direct had to deal with the problem. When I called Sell Direct I spoke to Kaylene who rather told me that everything had been explained to me at point of sale. I found her response unhelpful, to say the least. Telkom, can I please get my phone activated. This has made what was supposed to be a pleasurable experience; laborious, tedious and frustrating.