5 Days continous line problem

On the 4th November 2017 I phoned Telkom and queried why my speed an ping is not constant. They changed my ports, and it was better little bit. And after calling again later the day. They logged a call, as the lady said, she can see it is a line fault on their side, and the system suggests a technician to have a look.

I have phoned on the 5th of November again and explained to them that my internet keeps restarting (not the router). They said they logged the call, and asked if someone will be at home during the starting Monday... I confirmed this...

On the 6th I phoned again, to change ports but it didn't help and the signal kept restarting. Again they confirmed that a technician will sent out.

Phoned them today agian the 8th, to hear what is going on in terms of my situation. I was told they will escelate my querie. Asked when I expect a techician, I was told whenever he has time and after recieving the call.

This is pathetic service from Telkom, I had no feedback except 2 messages, one on the 4th confirming fault created and one on the 7th to say they will attend to it.

How long does it take to give a fault to a technician, and to repair it. I utterly disgusted with their service. I am paying for a service I am not getting, they dont give a damn about their customers.

I rely on the internet, for a sideline bussiness, and cant do anything....

I will ad a complaint everyday on here, till my querie is solved.